Frequently Asked Questions (FAQ)
What does Carefree do?
We sell, lease and service laser printers, plotters and multifunction systems that copy, print, scan and fax. We also sell supplies (toner, etc) that these devices use.
How soon can you come to my office for service?
For Contract Customers, we strive to be onsite within 4 business hours. But for all clients, we will do our best to have a technician out there today if you schedule with us now.
Do you offer Service Contracts?
Yes! For full information, click on the "Service Agreements" tab on the top of this page. Ask to talk to a contract specialist for a custom quote.
Do you service inkjet printers? (i.e, keywords are Deskjet, Bubblejet).
The only ‘inkjet' devices we service ONSITE are business-class Designjet printers (also known as Plotters or wide-format printers). We do accept certain HP inkjets on a carry-in basis for service. A $75 non-refundable estimate fee applies for all non-warranty carry-in/ depot repair service. Please call for details.
Do you charge for mileage from your service center or do you charge a trip fee?
Never.
Do you perform preventive maintenance during a break/fix service call?
Oh yes we do. Every time we touch a device we thoroughly clean and inspect the unit. That's included for no extra charge.
Are you Manufacturer Authorized?
Yes, we are authorized to perform service for Hewlett-Packard, Xerox & Brother printer and fax equipment. In addition to these credentials we are QUALIFIED to service most other brands.
How long have you been in business?
Carefree has been in business since 1995! That's a long time in the ever changing document imaging business!
Is my printer worth repairing?
It depends. If you could replace it with a new device for less than $200 then maybe you should go that route. But most business-class laser printers cost much more than that. And often, we can repair a device for as little as the cost of an hour labor charge if it doesn't need any parts.
What is your warranty for repairs?
We have an industry best 90 day parts and labor warranty.
Frequently Asked Questions (FAQ) in Northern Virginia – Fairfax, Arlington, Loudoun, and Prince William County
- Alexandria, Va
- Annandale, Va
- Arlington, Va
- Ashburn, Va
- Burke, Va
- Centreville, Va
- Chantilly, Va
- Clifton, Va
- Fairfax, Va
- Fairfax Station, Va
- Falls Church, Va
- Herndon, Va
- Manassas, Va
- McLean, Va
- Reston, Va
- South Riding, Va
- Springfield, Va
- Sterling, Va
- Tysons Corner, Va
- Vienna, Va
Frequently Asked Questions (FAQ) in Maryland – Montgomery County
- Bethesda, Md
- Chevy Chase, Md
- Gaithersburg, Md
- Germantown, Md
- Potomac, Md
- Rockville, Md
- Silver Spring, Md
- Takoma Park, Md
Frequently Asked Questions (FAQ) in Washington DC
Being in the service industry myself, I understand the importance of customer service. Carefree provides that and then some! Everyone on the staff shares the same "can do" attitude and leaves you with the feeling that your business is important to them. The technicians are courteous and knowledgeable; the office staff makes all administrative matters a breeze. It is truly a pleasure to have you as a part of our team!
– Reginald G. Jackson, Sr., IMD Support
