Imaging FAQs

Newsletter Archive: Issue 2

Question: What is the best way to fix a paper jam?

Answer:

Most jamming problems that require a service technician and or parts are caused by the printer operator not removing jammed paper correctly. The correct procedure for removing a jammed paper is to slowly pull it in the direction that the printer would normally feed the paper. Removing paper in the reverse direction of the normal paper feed path direction will almost always break printer parts.

If clearing the jammed paper does not fix the problem, try one of the following.

  1. Remove existing paper and gently fan the paper, or replace with fresh paper and make efforts to squarely re-stack paper flat in tray or multipurpose feeder. Also ensure that both paper side and rear paper guides are snug and in correct size positions.
  2. Check for and remove any obstructions such as a small piece of paper or label stuck in the paper path that might be causing subsequent paper to jams.

Anytime you have problems with your printers, feel free to call our Service Department at (703) 385-1700. We are here to help.

Imaging FAQs in Northern Virginia – Fairfax, Arlington, Loudoun, and Prince William County

We provide Imaging FAQs services in the following areas:

  • Alexandria, VA
  • Annandale, VA
  • Arlington, VA
  • Burke, VA
  • Centreville, VA
  • Chantilly, VA
  • Clifton, VA
  • Fairfax, VA
  • Fairfax Station, VA
  • Falls Church, VA
  • Great Falls, VA
  • Herndon, VA
  • Manassas, VA
  • McLean, VA
  • Oakton, VA
  • Reston, VA
  • South Riding, VA
  • Springfield, VA
  • Sterling, VA
  • Tysons Corner, VA
  • Vienna, VA

Imaging FAQs in Maryland – Montgomery County

  • Bethesda, MD
  • Chevy Chase, MD
  • Gaithersburg, MD
  • Germantown, MD
  • Potomac, MD
  • Rockville, MD
  • Silver Spring, MD
  • Takoma Park, MD

Imaging FAQs in Washington DC

  • Washington, DC
Need to place a service call? Learn about our Service Plans Order toner and supplies

As an information technology professional for a busy organization with 40 laser printers I don’t have time to deal with printer problems. My staff considers Carefree to be a vital partner – our “laser printer helpdesk” if you will. The Carefree technicians are fast to respond onsite for repair service and are very experienced. They always arrive with needed parts so they can fix the printer in just one visit. We really appreciate the ability to place a service call through their website too!

– Taylor Higley, IT Manager, American Federation of Government Employees, Washington, DC

 

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