Imaging FAQs

Newsletter Archive: Issue 2

Question: What is the best way to fix a paper jam?

Answer:

Most jamming problems that require a service technician and or parts are caused by the printer operator not removing jammed paper correctly. The correct procedure for removing a jammed paper is to slowly pull it in the direction that the printer would normally feed the paper. Removing paper in the reverse direction of the normal paper feed path direction will almost always break printer parts.

If clearing the jammed paper does not fix the problem, try one of the following.

  1. Remove existing paper and gently fan the paper, or replace with fresh paper and make efforts to squarely re-stack paper flat in tray or multipurpose feeder. Also ensure that both paper side and rear paper guides are snug and in correct size positions.
  2. Check for and remove any obstructions such as a small piece of paper or label stuck in the paper path that might be causing subsequent paper to jams.

Anytime you have problems with your printers, feel free to call our Service Department at (703) 385-1700. We are here to help.

Imaging FAQs in Northern Virginia – Fairfax, Arlington, Loudoun, and Prince William County

We provide Imaging FAQs services in the following areas:

  • Alexandria, VA
  • Annandale, VA
  • Arlington, VA
  • Burke, VA
  • Centreville, VA
  • Chantilly, VA
  • Clifton, VA
  • Fairfax, VA
  • Fairfax Station, VA
  • Falls Church, VA
  • Great Falls, VA
  • Herndon, VA
  • Manassas, VA
  • McLean, VA
  • Oakton, VA
  • Reston, VA
  • South Riding, VA
  • Springfield, VA
  • Sterling, VA
  • Tysons Corner, VA
  • Vienna, VA

Imaging FAQs in Maryland – Montgomery County

  • Bethesda, MD
  • Chevy Chase, MD
  • Gaithersburg, MD
  • Germantown, MD
  • Potomac, MD
  • Rockville, MD
  • Silver Spring, MD
  • Takoma Park, MD

Imaging FAQs in Washington DC

  • Washington, DC
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I found Carefree's on site maintenance to be top notch! We needed a quick response to troubleshoot and repair a high-volume color network printer (HP 4600). Their technician Erick was able to quickly diagnose the problem and identify the parts required to accomplish the repair. Carefree’s pricing, responsiveness and technical expertise were exemplary and we will be calling on them for our future requirements.

– Mark E. Connolly, BAE Systems, IT Asset Manager

 

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